Lack of conformity or damaged goods

Right to invoke lack of conformity 

You have 24 months in which to invoke lack of conformity. If you receive sheet music differently from what you have ordered, or are the goods damaged, you should file a complaint as soon as possible. This can be done by sending an e-mail to our sales department, calling (+45) 3313 5445, showing up at our business address at Worsaaesvej 19 or returning the goods. If we have sent you the wrong or damaged goods we will replace them with new copies or in the case they are sold out or unavailable on other grounds, we will refund the amount paid as well as eventual postage costs involved in returning the goods, though with a maximum of what amounts to the Danish postal service’s or your national postal carrier’s standard rates.

Damaged goods 

If your goods are damaged on receiving them please contact us as soon as possible via e-mail to our sales department or phoning us on +45 3313 5445. Please give your web order number (which can be found on your invoice). We will attempt to find the quickest possible solution for providing you with new sheet music.


The same conditions of sale apply as those for consumer clients though with the following modification:

There is no right of cancellation for business clients.